With a few exceptions, all regularly stocked products can be returned within 30 days of receipt as long as the product is unused and in its original packaging. Not all Special Order products or products shipped directly from the manufacturer can be returned. Any return requests must be issued by our Customer Solutions Specialists.
Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
To start a return, you can contact us at sales@lumiereglow.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.